Virgin Media Community

[hibbn]

Hey.

I registered for broadband last week and got a confirmation email with a delivery date. Stated to get a welcome email and confirmation of delivery but have received nothing. Was intended to get the hub today but no communication on it and can't use my virgin app due to no welcome email with account number.

• Can anyone help?

[Ryan_N]

Hey hibbn, 

Thank you for your post and welcome to the forums. 

I apologise about the confusion around this - I can appreciate your post is from a few days ago. Can you let me know how you got on and if the installation went ahead? 

Cheers, 

Ryan. 

[hibbn]

The installation has not gone ahead and have received no more emails from Virgin besides the original confirmation email. 

[Nathan_B]

Hi there @hibbn, thanks for letting us know. I'm sorry this installation has not gone ahead.

I am going to send you a PM so I can take a look at this further for you.

Regards

Nathan

[Jordy19947]

Hi I also have this issue. Please help

[Jordy19947]

Did they sort it for you