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No account number or area reference

mttyatlas
Joining in

Hi,

I have received my contract email for my broadband but the contract is blank where the account number and area reference should be so I am unable to register for My Virgin Media. How can I find these out?

 

3 REPLIES 3

VM-Jon
Problem sorter

Hi @mttyatlas 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


Couttsy
Joining in

Having this same problem as well, I just signed up for virgin media and like you say where the customer number and area reference number should be it’s blanked out so I cannot see where my delivery is as it was supposed to be here on the 5th 

Hi @Couttsy 

I am more than happy to look into this for you, I will send you a private message for some more details.

thank you 

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more