No Yodel time slot provided or means to contact them

[Anonymous]

Hi

I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot.

However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. Any ideas?

Thanks

[VC10]

I was told that I would get a text message from Yodel  for a VM delivery last week but I didn't receive one. I later found they had sent an e-mail

[Sofia_B]

Hi @Anonymous. 

Thanks for your post 🙂 

I'm very sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused. 

Have you received this since posting? Or an email as VC10 advised? 

Let us know. 

Thanks,