I received text below
We'll be in touch tomorrow with your 2-hour slot. Get set up at virginmedia.com/bbsetup. Going out? Yodel will leave a card explaining how to rebook delivery.
no text was received and no card left. how do I get my equipment?
Did you not get an email with the tracking number?
No. No email and no text as initially stated. The new equipment was meant to resolve a previous complaint but my mistake in believing agent/VM would actually provide service as promised.
Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
At least we can check the stats to rule out an issue with the line.