Showing results for 
Search instead for 
Did you mean: 

No Welcome Email or Tracking Details

Joining in


I ordered a broadband package from Virgin on 24/11/2022, receiving an order summary and pre-contract documents. The next steps from the email was to have my delivery date confirmed, have my contract emailed, and receive an SMS with parcel collection details, but have yet to receive any of this information.

I am unable to create a My Virgin Media account because of this, and so cannot track my order details etc.

Any help on this is much appreciated!


Forum Team
Forum Team

Hi @GH11 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more