I have received the QuickStart pack for my new home, but we don’t seem to have a virgin media wall socket. Can somebody please advise what my next steps are as I cannot seem to get through to a real person from virgin at all.
Thanks for your post and a big welcome to the Community. It's great having you on board with us.
I'd like to say a quick thank you to our VIP's for the helpful advice they provided while you were waiting for us to pick up the thread. 🙂
Taking a look at your account, I can see that a manned install has since been arranged for you. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders.
Please let us know how the appointment goes and if you need any further help, you know where we are.