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No Wall Socket Input

I've just gotten my QuickStart, my new flat has a virgin media box with two black cables coming out, but nowhere to put the Wall Socket cable that came with my Hub 3.0.

The black cables that are coming out of the box once connected to the hub do not seem to work.

 

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Alessandro Volta
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Re: No Wall Socket Input

Can you post a photo or two so that we can see the cables and wall box please ?

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: No Wall Socket Input

IMG_20201120_164038.jpg

I can't send over multiple pictures - this is the box, I'll send a picture of the cables in a moment

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Re: No Wall Socket Input

IMG_20201120_164412~2.jpg

These are the cables leaving the box.

 

There doesn't seem to be any where to connect the Wall Socket lead that came with my Hub 3.0.

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Very Insightful Person
Very Insightful Person
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Re: No Wall Socket Input

pound to a pinch of whatever they are sky cables - their usual trick is to remove the VM cable and then use the hole to fit their own - you can remove the internal box cover and see if there is another cable but i doubt it

if you look outside follow those cables and find the sky disc

if i am correct you need a tech to sort it out

____________________

Tony
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Re: No Wall Socket Input

Yes I think you are correct - there's no other cable in with the, presumably sky aerial cables in.

How can I get a virgin technician out to put a cable in for us? 

Thanks

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