It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up.
Thanks for posting in regards to your recent order and the problems with installing the equipment, we understand the confusion and appreciate you taking the time to raise this via the forums. Welcome to the community.
We can see you have spoken to the team since posting, were they able to advise or resolve this for you? If not, let us know and we'll be happy to help.