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No Virgin wall socket

Joining in

Hi I have just moved home and have the quick start broadband, we have no wall socket available. Can I arrange an engineer asap? 


Fibre optic

It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up.

Very Insightful Person
Very Insightful Person

You need to Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hello sophie0989


Thanks for posting in regards to your recent order and the problems with installing the equipment, we understand the confusion and appreciate you taking the time to raise this via the forums. Welcome to the community.


We can see you have spoken to the team since posting, were they able to advise or resolve this for you? If not, let us know and we'll be happy to help.