No Virgin media wall socket

[JakeDobinson]

I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. The website is not even remotely helpful with this issue. There is no option for me to book a technical engineer to come out and install a socket anywhere, even after calling and being forced to sit through all of the automated messages. I need this to be resolved as soon as possible as it is of the upmost importance for my work that I have access to network. Had I known this would have been an issue I would not have gone with Virgin so I need to know what the quickest solution to this issue is, or the fastest way I can book an engineer to install a socket. 

[Tudor]

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday