We have recently moved into a new flat and we were told that Virgin media was set up to deliver broadband here, but there’s only an openreach wall socket, not a Virgin media one.
We tried to plug it into the SAT and RETURN but that didn’t work, the base light kept blinking green and never went to solid white. I did call the number in the QuickStart guide, but the person I spoke to didn’t say anything about the wall socket, he simply just tried to restart the activation of the hub.
Do we need an engineer to come out?
Answered! Go to Answer
Often in flats there is just a coax cable coming out of the wall, if you cannot trace one:
Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
If you can't find any other socket, there is a possibility that the communal system outlet plate can be used for the service. In this case one of the SAT outputs would be used by changing a cable in the equipment cupboard outside the flat.
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Hey Royley2, thank you for reaching out and a warm welcome to the community.
You will start getting charged from the day you plug your equipment in and activated, however we would recommended setting your kit up within 5 days from the delivery.
If you do need any help with this, please do let me know. Thanks
Matt - Forum Team
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