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Royley2
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No Virgin media wall socket

Hi

We have recently moved into a new flat and we were told that Virgin media was set up to deliver broadband here, but there’s only an openreach wall socket, not a Virgin media one.

We tried to plug it into the SAT and RETURN but that didn’t work, the base light kept blinking green and never went to solid white. I did call the number in the QuickStart guide, but the person I spoke to didn’t say anything about the wall socket, he simply just tried to restart the activation of the hub.

Do we need an engineer to come out?

Thanks

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Tudor
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Re: No Virgin media wall socket

Often in flats there is just a coax cable coming out of the wall, if you cannot trace one:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Royley2
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Re: No Virgin media wall socket

It looks like this:

 

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Royley2
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Re: No Virgin media wall socket

F51285CF-173C-4C41-8005-5914E21FCB2B.jpeg

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nodrogd
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Re: No Virgin media wall socket


@Royley2 wrote:

F51285CF-173C-4C41-8005-5914E21FCB2B.jpeg


If you can't find any other socket, there is a possibility that the communal system outlet plate can be used for the service. In this case one of the SAT outputs would be used by changing a cable in the equipment cupboard outside the flat.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
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Re: No Virgin media wall socket

Hello Royley2,

Sorry you have had to post on here. 

Can we please ask if you have been able to call and arrange a manned installation?

Gareth_L

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Royley2
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Re: No Virgin media wall socket

Hi

We have booked an engineer for Thursday.

Will we only be charged from when the wifi is active and working or from the delivery date when we received the router?

Thanks

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Matthew_ML
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Re: No Virgin media wall socket

Hey Royley2, thank you for reaching out and  a warm welcome to the community.

You will start getting charged from the day you plug your equipment in and activated, however we would recommended setting your kit up within 5 days from the delivery.

If you do need any help with this, please do let me know. Thanks 

Matt - Forum Team


New around here?

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