We have recently moved into a new flat and we were told that Virgin media was set up to deliver broadband here, but there’s only an openreach wall socket, not a Virgin media one.
We tried to plug it into the SAT and RETURN but that didn’t work, the base light kept blinking green and never went to solid white. I did call the number in the QuickStart guide, but the person I spoke to didn’t say anything about the wall socket, he simply just tried to restart the activation of the hub.
If you can't find any other socket, there is a possibility that the communal system outlet plate can be used for the service. In this case one of the SAT outputs would be used by changing a cable in the equipment cupboard outside the flat.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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