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No Virgin media port

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Tashaspurr21
Joining in

on ‎08-05-2023 16:07

I have just signed up with Virgin media for the self install and have found that the old connection point is no longer connected. Could someone please help with booking in an engineer to get this resolved please. 

 

Thanks 

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Tudor
Very Insightful Person
Very Insightful Person

on ‎08-05-2023 16:47

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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Tudor
Very Insightful Person
Very Insightful Person

on ‎08-05-2023 16:47

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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