No Virgin Wall Socket

[ismithy_92]

Hi, the hub and everything was sent through fine. However there is no virgin media socket anywhere to plug into.

After checking previous comments on here I checked outside and we do have a brown Virgin media box out the front of the property, (though the front has come off slightly and it seems to be full of snails!)

I assume we just need an engineer to put in a socket for us?

Thanks, Izzy

[Tudor]

Call 

Pre-installs team on 0800 052 1734

or 

Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Serena_C]

Hi Izzy,

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the lack of wall socket to connect your equipment to. I'm sorry to hear you do not have one. I would be more than happy to arrange for an engineer to come and install your services. I shall send you a private message now to obtain the details required and get this booked in for you!

Best wishes,

Serena