Virgin Media Community

[Sara1375]

Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. I only had the option for self installation. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. The cables that I can see all look to be the same (female) as the white one I’m supposed to plug into the wall socket. How can I get this resolved ASAP (preferably before Monday when I am due to attend court) and the internet is essential? I tried to call yesterday afternoon but couldn’t get through. Many thanks.

[Client62]

Call the Pre-installation and delivery team on 0800 052 1734

[Tudor]

Not all properties have an internal wall box. Try plugging the cable you can see into the hub to see if it works. Some photos would help us. I expect it is a male F plug on the cable, they don’t make female F plugs. You can get a small female to female connector at B&Q/Amazon to join two cables together.