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islagray22
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No Virgin Media wall socket for quick start kit, only BT Openreach

on ‎08-03-2022 13:40

Hi,

Just recently moved to a new flat and needed to set up WiFi.

We chose Virgin thinking that the self install quick start would be fine but have realised we only have a BT openreach socket.

Can anyone help at all?

Totally lost on what to do.

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LittleMick73
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Re: No Virgin Media wall socket for quick start kit, only BT Openreach

on ‎08-03-2022 13:48

Hi call 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV and broadband faults route.Regards Micky
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jbrennand
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Re: No Virgin Media wall socket for quick start kit, only BT Openreach

on ‎08-03-2022 15:26

Tell them you need a Tech install as there is no socket.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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newapollo
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Re: No Virgin Media wall socket for quick start kit, only BT Openreach

on ‎08-03-2022 15:59

Hi @islagray22 

 You should call the pre-installs team on 0800 052 1734.

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

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