Menu
Reply
islagray22
  • 1
  • 0
  • 0
Just joined
1,434 Views
Message 1 of 4
Flag for a moderator

No Virgin Media wall socket for quick start kit, only BT Openreach

Hi,

Just recently moved to a new flat and needed to set up WiFi.

We chose Virgin thinking that the self install quick start would be fine but have realised we only have a BT openreach socket.

Can anyone help at all?

Totally lost on what to do.

Tags (4)
0 Kudos
Reply
LittleMick73
  • 5.39K
  • 547
  • 924
Superstar
1,422 Views
Message 2 of 4
Flag for a moderator

Re: No Virgin Media wall socket for quick start kit, only BT Openreach

Hi call 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV and broadband faults route.Regards Micky
jbrennand
  • 35.13K
  • 3.42K
  • 6.69K
Very Insightful Person
Very Insightful Person
1,403 Views
Message 3 of 4
Flag for a moderator

Re: No Virgin Media wall socket for quick start kit, only BT Openreach

Tell them you need a Tech install as there is no socket.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
newapollo
  • 15.92K
  • 2.11K
  • 5K
Very Insightful Person
Very Insightful Person
1,397 Views
Message 4 of 4
Flag for a moderator

Re: No Virgin Media wall socket for quick start kit, only BT Openreach

Hi @islagray22 

 You should call the pre-installs team on 0800 052 1734.

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Love, love and love, forever - Pele



0 Kudos
Reply