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Greg234
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No Virgin Media Wall socket

Box came through today, went to set it up but failed at first hurdle.

Now realising you can’t actually speak to anyone 

need an engineer to come 

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stabilo00
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Re: No Virgin Media Wall socket

Property will have had cable at some point or you would not have been given a self install. Have a look outside and see if you have a brown or grey box. If yes then trace any cables from there. Other wise hang on here till someone from virgin responds.
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Greg234
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Re: No Virgin Media Wall socket

Current box goes through the open reach box - had no idea it would be different, but no other box inside or out

waiting patiently 

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Steven_L
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Re: No Virgin Media Wall socket

Hey @Greg234,

 

Welcome to the community and thanks for taking the time to post on our forums.

 

I have been able to look into your account and book a technician visit for you. I will drop a private message over to you now to confirm the date for your install.

 

 

Regards

Steven_L

Steven_L
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Re: No Virgin Media Wall socket

You're welcome @Greg234 and please let us know how the visit goes.

 

Regards

Steven_L
 

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