No Virgin Media Wall Socket

[jonmaw852831]

When we bought the VirginMedia plan, we were told our flat is serviced by VirginMedia but when the self-installation kit arrived we realised we do not have a VirginMedia wall socket. Please organise an engineer as soon as possible as it is practically impossible to receive data connection within our flat and we urgently need connection to our flat. Thanks!

(I want to upload a photo of the available ports installed on the walls of our flat but the photo exceeds the size limit and I’m unable to upload it)

[-tony-]

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@jonmaw852831 wrote:

When we bought the VirginMedia plan, we were told our flat is serviced by VirginMedia but when the self-installation kit arrived we realised we do not have a VirginMedia wall socket. Please organise an engineer as soon as possible as it is practically impossible to receive data connection within our flat and we urgently need connection to our flat. Thanks!

(I want to upload a photo of the available ports installed on the walls of our flat but the photo exceeds the size limit and I’m unable to upload it)

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obvious answer is reduce the image size

[John_GS]

Hi jonmaw852831

Thanks for posting and welcome to the community, I am sorry for the self-install issue with the wall socket being missing. I fully appreciate the frustration this would cause. I can see that since posting, you've spoke to the team and got a visit booked in for a conversion (engineer install).

Please let us know how this goes.

Best,