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MunrajDhillon96
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No Virgin Media Wall Socket

Hello, 

I ordered the quick start virgin media hub and do not have a virgin media wall socket in the home. I have tried to call Virgin about four times today and each on hold for an hour before eventually giving up. I am unable to get through to any point of contact at Virgin and I am very disappointed with the level of service!

I am working from home and my old WiFi is due to be disconnected tomorrow! I need this issue rectified ASAP. Can someone please contact me.

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Adduxi
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Re: No Virgin Media Wall Socket

Do you have a VM box on the external wall? Some installs just have a cable coming into the property without a box. If you don't it will take a while for VM to do a full installation, so you should try and keep your old ISP going for a while longer.
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Zak_M
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Re: No Virgin Media Wall Socket

Good afternoon @MunrajDhillon96

 

Welcome to the forums and thank you for taking the time to reach out. 

 

So that I am able to assist you further are you able to let us know if there is a virgin media connection point external walls of the property?

 

Kind regards,

Zak_M

 

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