I had ordered a VM QuickStart package, but apparently the cable doesn't fit the wall socket. I realised that the socket is from a different company afterwards.
So I think I need a technician to install in my house the Virgin Media Wall Socket. To do that I reached VM by phone, and they told me that I should contact a local electrician and he will be able to do that for me, which seems a bit odd. Does anyone know if that is the case?
For further information I have attached a photo of my external brown box and the available socket in my home.
its always possible internal boxes have been removed
there is though some confusion in my mind to the external box - the picture is not clear but to have a VM omnibox in that position is pretty unique - personally i dont think it is a VM box - the fitting on the wall hext to it looks like a Sky dish bracket so i am speculating the brown box belongs to Sky
the VM box is more likely to be just above ground level on the house wall facing the road - is there an entry point on the pavemeny - a small square cover or a triangular one - if so look on the house wall near there for the VM external box
next - what is that twin white cable you have connected the quick start cable to and where does it go - not saying its not VM but again unlikely
You are probably right, the external brown box is probably not from Virgin Media. Unfortunately there is nothing else outside the front of the house, neither is any other cable coming inside the house.
The twin cable is the from the QuickStart package of VM. I should have removed that from the photos, it is a "splitter" for the Broadband and TV. It is not connected anywhere.