Virgin Media Community

[Craigmcc77]

Good Evening All,

I have just taken moved into a rental property and discovered that I don’t have a Virgin media socket to connect my router to.

I have the brown box outside the property, and a cable that has two thinner cables contained within it. 

I have been sent a quick start guide but obviously I cannot connect said router to these random two thin cables. 

I have tried calling and using the web chat but alas no joy. Could someone point me in the right direction please?

Many thanks in advance 

[carl_pearce · Accepted solution]

Could you post an image of the cables?

[Emma_C]

Hi Craigmcc77, 

Thanks for your post and welcome to our community. 

I'm really sorry you're having trouble with the self installation and for the delay in getting back in touch, we have been busier than normal. 

I did try to locate your account to see if this has now been sorted for you but I've been unable to find it using the details you provided when joining our community. 

Can I ask if you're now up and running?

Do let us know if you need further assistance.