No VM wall socket

[mark331]

I've just received the self installation kit but found that I don't have a VM wall socket. I can just find the VM telephone socket (as shown in the attched photo). I tried to follow the line and find some hubs behind the wall (under the stair). Can someone please help? I need the broadband for work urgently, thank you!

 

[Tudor]

Second picture, bottom left, silver box (the isolator) is where you connect your hub   Remove the cable that does not come through the wall and attach here. The block box on second picture is an amplifier for terrestrial TV. First picture is telephone socket which is now not used.

[Zach_R]

Hi @mark331,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having a bit of trouble with your new install. It looks like @Tudor has offered some advice which should help resolve your concerns, but please do let us know if there's anything more that we can assist you with.

Thanks,
 

[mark331]

Thanks, Tudor! I'll try to connect it today.