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No Tv Channels - Can't get through on phone!

We have just got the TV package for the first time (Have always had Virgin Broadband). Have set all the box up and get Error Code S102 - Message: Cannot acquire channel info.

When I use the website to navigate to solve the problem it says I need to call for support. This morning I was on hold for 45 minutes and then it just cut me off! Then I called back and it cut me off after 10 minutes. Then I called again and it won't put me through to anyone it keeps directing me to the website! I'm caught in a paradoxical loop!

I am just really disappointed we are now paying for virgin TV and can't use it and can't get through to solve it! Any ideas??

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Re: No Tv Channels - Can't get through on phone!

Hi if this is a new box you might try the activation number 0800 9539500 have your account number area code and serial number of the box to hand. Regards Micky
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