No TV or internet after power off for 1 hour

[TheBlackCat]

After the power was off for 1 hour, I've not been able to get TV or internet. The plug which connects to the internal white wall box normally has a green light showing, however this is no longer illuminated. No service outage is reported in my area.

I have contacted Virgin and they are going to send out an engineer tomorrow afternoon but I was wondering if anyone had any ideas I could try to avoid being charged for a call out. Thanks.

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[TheBlackCat]

Well after nearly 12 hours it has just re-connected by itself. The green light on the plug for the internal wall box is back on. Internet and TV working.

[Adduxi]

Have you checked the fuse in the plug? 

EDIT - Scrub that. I see it’s now working !