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No TV or internet after power off for 1 hour

Tuning in

After the power was off for 1 hour, I've not been able to get TV or internet. The plug which connects to the internal white wall box normally has a green light showing, however this is no longer illuminated. No service outage is reported in my area.

I have contacted Virgin and they are going to send out an engineer tomorrow afternoon but I was wondering if anyone had any ideas I could try to avoid being charged for a call out. Thanks.


Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Well after nearly 12 hours it has just re-connected by itself. The green light on the plug for the internal wall box is back on. Internet and TV working.

Very Insightful Person
Very Insightful Person

Have you checked the fuse in the plug? 

EDIT - Scrub that. I see it’s now working !

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