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leofwen
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No Support

I have a TV Problem. I have tried repeatedly to contact support on 150, no human after hours of hanging on. have left several messages via bot and message centre, have been promised an answer within 24 hours. wrong! what is happening? i have even told them i will be cancelling my contract with no response.  advise please

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MikeRobbo
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Message 2 of 17
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Re: No Support

Are you having problems with a TV Box ?tivo-v6

 


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leofwen
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Message 3 of 17
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Re: No Support

I have a TIVo box. I have gone through all the reset advice with no effect. The problem is repeated pixellation of the image.

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Tudor
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Message 4 of 17
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Re: No Support

Pixelation is usually cause through a poor signal. I think you can do a test from the settings page. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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leofwen
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Message 5 of 17
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Re: No Support

I have run the test routine a few times and each time it reports there is a problem, and directs to run the reset procedure. I gave done this a few times with no improvement. That is why I have tried to get further support. My problem is I cannot get a response from support.

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Anonymous
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Message 6 of 17
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Helpful Answer

Re: No Support

Try texting VM on 07533 051 809.

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leofwen
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Message 7 of 17
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Re: No Support

I did text the number given, and immediately received the same message I had previously received about taking 24 hours to respond. They didn't and I doubt that they will. I then received a link to the bot as previously which is of no use at all.

The support service is now non existent. I will not be paying my next bill.

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MikeRobbo
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Message 8 of 17
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Re: No Support


@leofwen wrote:

I did text the number given, and immediately received the same message I had previously received about taking 24 hours to respond. They didn't and I doubt that they will. I then received a link to the bot as previously which is of no use at all.

The support service is now non existent. I will not be paying my next bill.


That will hurt you far more than it will VM.


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leofwen
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Re: No Support

You are quite correct. My next action will be to contact the Citizens Advice Consumer Service. 

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jbrennand
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Message 10 of 17
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Re: No Support

Failure to pay means your credit rating file will be marked as a defaulted payer - for all to see. It is a devil of a job to have that removed and until it is no-one else will sign you up for any services, loans, credit, mortgage, etc. Not worth the hassle.

Persevere on the phone - call at 08.00 and you should get through ok quickly.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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