Menu
Reply
Highlighted
  • 9
  • 0
  • 1
Tuning in
50 Views
Message 1 of 2
Flag for a moderator

No Ranging Response received - T3 time-out

Hi Community Team,

I posted this in August but got no response and still experiencing it now and see other people were getting replies to the previous post but have been asked to create a new post.

I'm getting intermittent disconnection problems which is really frustrating. I've spent more time disconnected this morning than I have connected.

I've checked power and coax cable and both are securely connected to the router.

Please can you review my logs and book an appointment for it to be fixed please.

Thanks

 

Matt

Network Log

Date Time Error Number Error Description

17/08/202013:53:08 GMT66050310Auth Success - Web login successful.
17/08/202013:27:03 GMT66050310Auth Success - Web login successful.
17/08/202013:14:34 GMT68010302DHCP WAN IP - **.***.***.***
17/08/202013:13:30 GMT68000407TOD established
Time Not EstablishedTime Not Established82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
17/08/202011:38:30 GMT68010302DHCP WAN IP - **.***.***.***
17/08/202011:37:24 GMT68000407TOD established
Time Not EstablishedTime Not Established82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
17/08/202011:26:31 GMT68010302DHCP WAN IP - **.***.***.***
17/08/202011:25:29 GMT68000407TOD established
Time Not EstablishedTime Not Established82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
17/08/202010:15:18 GMT68010302DHCP WAN IP - **.***.***.***
17/08/202010:14:17 GMT68000407TOD established
Time Not EstablishedTime Not Established82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
17/08/202009:13:28 GMT68010302DHCP WAN IP - **.***.***.***
17/08/202009:12:20 GMT68000407TOD established
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked1139000000 Hz256 QAM6.8 dBmV 37.6 dB391290
Locked2147000000 Hz256 QAM6.6 dBmV 37.9 dB372279
Locked3155000000 Hz256 QAM6.6 dBmV 37.9 dB279273
Locked4163000000 Hz256 QAM7.1 dBmV 37.9 dB304290
Locked5171000000 Hz256 QAM6.8 dBmV 38.3 dB299297
Locked6179000000 Hz256 QAM6.7 dBmV 38.3 dB326282
Locked7187000000 Hz256 QAM6.8 dBmV 38.3 dB1193911801
Locked8195000000 Hz256 QAM6.4 dBmV 38.3 dB326283

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked546200000 HzATDMA38.8 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked639400000 HzATDMA38.3 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked825800000 HzATDMA37.8 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked732600000 HzATDMA38.0 dBmV64QAM6400000 Hz5120 Ksym/sec
0 Kudos
Reply
Highlighted
  • 6.88K
  • 358
  • 608
Forum Team
Forum Team
12 Views
Message 2 of 2
Flag for a moderator

Re: No Ranging Response received - T3 time-out

Hi scooterboy

 

Thanks for posting. My apologies for the delayed reply and the broadband issues. 

 

I've checked the systems and no issues are showing. All levels are in spec etc. I do hope everything is resolved

 

Let me know if you need further assistance

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply