3 weeks ago
Hi Community Team,
I posted this in August but got no response and still experiencing it now and see other people were getting replies to the previous post but have been asked to create a new post.I'm getting intermittent disconnection problems which is really frustrating. I've spent more time disconnected this morning than I have connected.
I've checked power and coax cable and both are securely connected to the router.
Please can you review my logs and book an appointment for it to be fixed please.
Date Time Error Number Error Description
To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.
a week ago
Thanks for posting. My apologies for the delayed reply and the broadband issues.
I've checked the systems and no issues are showing. All levels are in spec etc. I do hope everything is resolved
Let me know if you need further assistance
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