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No Ranging Response received T3 time-out

I'm getting this quite regularly and drop offs whilst gaming, its very frustrating. We also have the wifi drop out far too often in the mornings as well, I'm hoping I can get help here?

Time Priority Description

13/08/2019 00:09:37criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 00:29:1Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 01:05:44criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 01:20:10Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 01:26:56criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MA=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 20:28:54Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 20:28:56criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 20:30:9Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 20:30:9criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 21:12:4Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 21:20:10criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/08/2019 21:22:9Warning!RCS Partial Service;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-140256 qam25
2186750000-2.240256 qam7
3194750000-2.540256 qam8
4202750000-340256 qam9
5210750000-3.740256 qam10
6218750000-4.738256 qam11
7226750000-6.238256 qam12
8234750000-3.538256 qam13
92427500000.740256 qam14
102507500001.440256 qam15
112587500000.740256 qam16
122667500000.440256 qam17
132747500000.540256 qam18
142827500000.440256 qam19
152907500000.240256 qam20
162987500000.240256 qam21
17306750000040256 qam22
18314750000-0.240256 qam23
19322750000-0.240256 qam24
20410750000-1.440256 qam26
21418750000-1.440256 qam27
22426750000-140256 qam28
23434750000-0.940256 qam29
24442750000-0.740256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.315032055
2Locked40.372776445
3Locked40.3116716440
4Locked40.3115225238
5Locked40.3142624499
6Locked38.9241254246
7Locked38.9144363651
8Locked38.638143002
9Locked40.329582864
10Locked40.927792995
11Locked40.929392914
12Locked40.926802820
13Locked40.926122821
14Locked40.325992585
15Locked40.324472500
16Locked40.323822363
17Locked40.923032467
18Locked40.327272438
19Locked40.925422394
20Locked40.314342124
21Locked40.314952250
22Locked40.313922142
23Locked40.315102156
24Locked40.913942207

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000194.35512064 qam2


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
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Re: No Ranging Response received T3 time-out

Firstly gaming and WiFi dont mix.

TBF though your connection looks to be in lousy shape.

@ModTeam 

Can someone pick up and get a look? Looks like a cabinet issue.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 3 of 7
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Re: No Ranging Response received T3 time-out

Sorry, the PC is wired when I get this issue.

I'm talking WiFi for the kids/wife during the day.

In regards to the volume of errors and in case someone asks, the uptime is:

1 days 13h:15m:1s

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Re: No Ranging Response received T3 time-out

Hi simwright

 

Thanks for posting and welcome to our community. Sorry to hear you're having issues with your WiFi services.

 

We will definitely take a look at this for you, I will pop you over a private message, click on the purple envelope to accept the chat.

 

Many thanks Jodi

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Re: No Ranging Response received T3 time-out

Hi again,


Technician came, some work was done on the cabinet outside the following day, I've not really had much chance to game online since, but sat down tonight I still have the same issue. If anything its made it drop more regularly. I've restarted the router a few minutes ago in that hope that helped.

I stuck one of these monitors on. Hopefully it helps?

 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14027500002.238256 qam25
2186750000740256 qam7
31947500006.340256 qam8
4202750000640256 qam9
5210750000640256 qam10
62187500005.640256 qam11
72267500005.440256 qam12
8234750000540256 qam13
92427500004.640256 qam14
102507500004.340256 qam15
112587500004.140256 qam16
122667500004.340256 qam17
132747500004.340256 qam18
14282750000440256 qam19
15290750000440256 qam20
16298750000440256 qam21
173067500003.740256 qam22
183147500003.440256 qam23
193227500003.240256 qam24
20410750000238256 qam26
214187500001.940256 qam27
22426750000240256 qam28
234347500001.538256 qam29
244427500001.238256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.900
2Locked40.350
3Locked40.940
4Locked40.940
5Locked40.340
6Locked40.950
7Locked40.350
8Locked40.970
9Locked40.300
10Locked40.300
11Locked40.300
12Locked40.330
13Locked40.960
14Locked40.350
15Locked40.350
16Locked40.350
17Locked40.3210
18Locked40.900
19Locked40.350
20Locked38.960
21Locked40.350
22Locked40.350
23Locked38.940
24Locked38.900

  Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999643.95512064 qam1
2258000143.75512064 qam4
3325999663.8512064 qam3
4393999833.95512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: No Ranging Response received T3 time-out

Hi simwright

 

Apologies the private message was not sent to you to get this looked in to I will pop it over now.

 

Click on the purple envelope to accept the chat.

 

Many thanks Jodi.

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Message 7 of 7
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Re: No Ranging Response received T3 time-out

I've got a similar issue (apologies for adding my issue to an existing thread, not sure of the etiquette here)

I'm resetting my modem multiple times a day due to drop outs. Here's the network log (not that it means much to me):

Network Log1.pngNetwork Log2.pngNetwork Log3.pngNetwork Log4.png

Any help would be appreciated, constantly re-setting the Router gets very old, very quickly

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