Welcome to our Community Forums and thanks for posting.
Sorry to hear you are having some issues with your service. I have checked your account and can see there is currently a SNR (Signal to Noise Ratio) outage impacting your area. This has been raised under Fault Reference F009217917 and the current estimated time of fix is 19 AUG 2021 12:25.
You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
I do also note that there are some problems with your signal levels which will require a technician to correct. We are unable to raise a work order until the area issue has cleared. I will keep an eye on your account and once the outage has been verified as resolved, I will follow up with you to get a visit arranged.