Virgin Media Community

[vgaj]

Our internet has been disconnecting every few days, sometimes for 20 minutes a couple of times for nearly an hour. It seems to always happen over night and I noticed the logs on the Superhub 3 always have a coinciding critical No Ranging Response Received - T3 time-out event.

Here are the logs:

Can someone please help me as it is affecting my whole families ability to work from home.

Thank you in advance.

Time Priority Description

25/01/2021 07:26:10	critical	No Ranging Response received - T3 time-out;CM-MAC=
23/01/2021 12:30:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=
21/01/2021 02:48:41	critical	No Ranging Response received - T3 time-out;CM-MAC=
20/01/2021 17:48:33	critical	No Ranging Response received - T3 time-out;CM-MAC=
20/01/2021 04:06:49	critical	No Ranging Response received - T3 time-out;CM-MAC=
20/01/2021 00:35:32	notice	SW download Successful - Via NMS
20/01/2021 00:33:16	notice	SW Download INIT - Via NMS
18/01/2021 05:04:55	critical	No Ranging Response received - T3 time-out;CM-MAC=

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699998	36.5	5120	64 qam	10
2	39400024	37	5120	64 qam	12
3	46200019	36.5	5120	64 qam	11
4	60300039	36.5	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[vgaj]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	0	40	256 qam	30
2	202750000	1.7	40	256 qam	9
3	210750000	1.7	40	256 qam	10
4	218750000	1.7	40	256 qam	11
5	226750000	1.5	40	256 qam	12
6	234750000	1.5	40	256 qam	13
7	242750000	1.2	40	256 qam	14
8	250750000	1.2	40	256 qam	15
9	258750000	1	40	256 qam	16
10	266750000	0.9	40	256 qam	17
11	274750000	0.5	40	256 qam	18
12	282750000	0.5	40	256 qam	19
13	290750000	0.2	40	256 qam	20
14	298750000	0.5	40	256 qam	21
15	306750000	0.2	40	256 qam	22
16	314750000	0.2	40	256 qam	23
17	322750000	0.4	40	256 qam	24
18	330750000	0.5	40	256 qam	25
19	370750000	0.5	40	256 qam	26
20	378750000	0.4	40	256 qam	27
21	386750000	0.2	40	256 qam	28
22	394750000	0	40	256 qam	29
23	410750000	0	40	256 qam	31
24	418750000	-0.2	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	6	0
2	Locked	40.9	5	0
3	Locked	40.3	5	0
4	Locked	40.3	6	0
5	Locked	40.3	10	0
6	Locked	40.9	7	0
7	Locked	40.3	5	0
8	Locked	40.3	26	0
9	Locked	40.9	7	0
10	Locked	40.3	5	0
11	Locked	40.3	6	0
12	Locked	40.3	9	0
13	Locked	40.3	11	0
14	Locked	40.3	7	0
15	Locked	40.9	7	0
16	Locked	40.3	4	0
17	Locked	40.9	6	0
18	Locked	40.3	6	0
19	Locked	40.9	0	0
20	Locked	40.3	6	0
21	Locked	40.3	4	0
22	Locked	40.9	6	0
23	Locked	40.3	9	0
24	Locked	40.9	8	0

[vgaj]

Here is my BQM just incase it is needed:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1b1fc05af8b7e49f9e8460d54439e58ef7...