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vgaj
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No Ranging Response Received - T3 time-out

Our internet has been disconnecting every few days, sometimes for 20 minutes a couple of times for nearly an hour. It seems to always happen over night and I noticed the logs on the Superhub 3 always have a coinciding critical No Ranging Response Received - T3 time-out event.

Here are the logs:

Can someone please help me as it is affecting my whole families ability to work from home.

Thank you in advance.

Time Priority Description

   
25/01/2021 07:26:10criticalNo Ranging Response received - T3 time-out;CM-MAC=
   
23/01/2021 12:30:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=
21/01/2021 02:48:41criticalNo Ranging Response received - T3 time-out;CM-MAC=
   
   
20/01/2021 17:48:33criticalNo Ranging Response received - T3 time-out;CM-MAC=
   
   
20/01/2021 04:06:49criticalNo Ranging Response received - T3 time-out;CM-MAC=
20/01/2021 00:35:32noticeSW download Successful - Via NMS
20/01/2021 00:33:16noticeSW Download INIT - Via NMS
18/01/2021 05:04:55criticalNo Ranging Response received - T3 time-out;CM-MAC=

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15369999836.5512064 qam10
23940002437512064 qam12
34620001936.5512064 qam11
46030003936.5512064 qam9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000



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Re: No Ranging Response Received - T3 time-out

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000040256 qam30
22027500001.740256 qam9
32107500001.740256 qam10
42187500001.740256 qam11
52267500001.540256 qam12
62347500001.540256 qam13
72427500001.240256 qam14
82507500001.240256 qam15
9258750000140256 qam16
102667500000.940256 qam17
112747500000.540256 qam18
122827500000.540256 qam19
132907500000.240256 qam20
142987500000.540256 qam21
153067500000.240256 qam22
163147500000.240256 qam23
173227500000.440256 qam24
183307500000.540256 qam25
193707500000.540256 qam26
203787500000.440256 qam27
213867500000.240256 qam28
22394750000040256 qam29
23410750000040256 qam31
24418750000-0.240256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.360
2Locked40.950
3Locked40.350
4Locked40.360
5Locked40.3100
6Locked40.970
7Locked40.350
8Locked40.3260
9Locked40.970
10Locked40.350
11Locked40.360
12Locked40.390
13Locked40.3110
14Locked40.370
15Locked40.970
16Locked40.340
17Locked40.960
18Locked40.360
19Locked40.900
20Locked40.360
21Locked40.340
22Locked40.960
23Locked40.390
24Locked40.980
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Re: No Ranging Response Received - T3 time-out

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