Virgin Media Community

[Solarisfps]

Hi, 

I have been having connection issues with Viring for over a week with connection dropouts. I spoke to Virgin yesterday and was told to factory reset my router. I mentioned the logs that i was getting the errors below but these were ignored. After resetting my router i still get these logs below and my internet hasn't dropped yet but I am experiencing lag spikes now and then. 

Thu 01/01/1970 00:01:28	3	No Ranging Response received - T3 time-out;CM-MAC==VER=3.1;
Mon 28/02/2022 17:24:55	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC= OS=1.1;CM-VER=3.1;
Mon 28/02/2022 17:32:39	5	RCS Partial Service;CM-MAC -VER=3.1;
Mon 28/02/2022 17:33:06	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: =1.1;CM-VER=3.1;
Tue 01/03/2022 01:25:19	3	No Ranging Response received - T3 time-out;CM-MAC= VER=3.1;
Tue 01/03/2022 04:34:44	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM- R=3.1;
Tue 01/03/2022 11:11:30	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS.1;

[Solarisfps]

I know this isn't 24 hours but so far dropped packets

[Solarisfps]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-0.2	40.4	QAM256	25
1	139000000	0.2	40.4	QAM256	1
2	147000000	0.1	40.9	QAM256	2
3	155000000	0.3	40.4	QAM256	3
4	163000000	0	40.4	QAM256	4
5	171000000	-0.3	40.4	QAM256	5
6	179000000	-0.2	40.4	QAM256	6
7	187000000	0.1	40.4	QAM256	7
8	195000000	0.4	40.4	QAM256	8
9	203000000	0.3	40.4	QAM256	9
10	211000000	0.4	40.9	QAM256	10
11	219000000	0.3	40.4	QAM256	11
12	227000000	0.1	38.6	QAM256	12
13	235000000	0.2	40.4	QAM256	13
14	243000000	-0.2	40.9	QAM256	14
15	251000000	-1	40.4	QAM256	15
16	259000000	-0.5	40.9	QAM256	16
17	267000000	-0.4	40.4	QAM256	17
18	275000000	-0.1	40.9	QAM256	18
19	283000000	-0.1	40.4	QAM256	19
20	291000000	-0.2	40.9	QAM256	20
21	299000000	0.1	40.9	QAM256	21
22	307000000	0.1	40.4	QAM256	22
23	315000000	0.1	40.4	QAM256	23
24	323000000	0	40.4	QAM256	24
26	339000000	-0.2	40.4	QAM256	26
27	347000000	0.2	40.4	QAM256	27
28	355000000	0.4	40.9	QAM256	28
29	363000000	-0.1	40.4	QAM256	29
30	371000000	-0.7	40.4	QAM256	30
31	379000000	-1.1	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	40.366287	47	0
2	Locked	40.946209	10	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.366287	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.946209	0	0
11	Locked	40.366287	0	0
12	Locked	38.605377	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.946209	0	0
17	Locked	40.366287	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	40.946209	0	0
21	Locked	40.946209	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.946209	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

42

-0.1

294007015

0

[Solarisfps]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	47.8	5120 KSym/sec	64QAM	5
2	46200000	48.3	5120 KSym/sec	64QAM	3
3	53700000	48.5	5120 KSym/sec	64QAM	2
4	39400000	48.5	5120 KSym/sec	64QAM	4

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	0	0

[Martin_N]

Hi Solarisfps,

Thank you for your post and welcome to the community.

I'm very sorry to hear about the issues you've been having with your broadband service. 

I have taken a look on our system and I am unable to see anything that could be affecting the service. 

Can you confirm if you're continuing to have this issue?

^Martin