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No Quickstart package or communication

Hi there, 

I placed my order and was given a date for the delivery of my Quickstart package. It also said on the email I would be contacted within 48 hours to confirm or reschedule but I haven't had either. The Quickstart package was supposed to arrive at my local CollectPlus location today. 

As I am currently working form home it is imperative I have broadband set up ASAP so I can work from my new house. But this delay and lack of communication isn't filling me with confidence as a new customer. 

I appreciate these are difficult times but I could do with some comms about this and how long I might have to wait so I can inform my employer. Any help?

All the best,

Joss

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Message 2 of 7
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Re: No Quickstart package or communication

Hi there

Sorry to hear you're missing this

I will drop you a private message to take some details then investigate this for you.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 3 of 7
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Re: No Quickstart package or communication

I posted on this forum the other day regarding the same issue and no one has gotten back to me.  Starting to wish I'd gone with BT.

 

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Message 4 of 7
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Re: No Quickstart package or communication

Hi there

Pop me a private message and i'll look for you too

Thanks
Christy

Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 5 of 7
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Re: No Quickstart package or communication

Hello

I have the same issue.  Ordered a broadband upgrade online, got a date for delivery of the box and an email order confirmation then nothing.  No delivery, no communication, can't get hold of anyone to help or tell me if the box is coming.

What's happening?

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Message 6 of 7
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Re: No Quickstart package or communication

Hi there

I will pop you a private message to take some details and take a look for you.

Thanks for your post.

Christy

Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 7 of 7
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Re: No Quickstart package or communication

Got the same problem. Be interesting to know how this was resolved.
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