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No QuickStart kit delivered

Coletrain-79
Joining in

Hi,

I was expected to receive my quick start kit yesterday 9/9/23 so I could get the ball rolling for my WiFi. I have received nothing and because I don’t have an account number yet I can’t ring through to customer services to get this issue sorted. Does anyone know the best course of action to get my router delivered? Thanks  

2 REPLIES 2

VM-Jon
Problem sorter

Hi @Coletrain-79 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


VM-Jon
Problem sorter

Hi @Coletrain-79 

Thank you once again for reaching out to us here, and thank you for talking by private message. I now understand that this has been resolved for you, if you need anything further, please don’t hesitate to come back to us here. Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more