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No QuickStart kit delivered

Coletrain-79
Joining in

on ‎10-09-2023 12:32

Hi,

I was expected to receive my quick start kit yesterday 9/9/23 so I could get the ball rolling for my WiFi. I have received nothing and because I don’t have an account number yet I can’t ring through to customer services to get this issue sorted. Does anyone know the best course of action to get my router delivered? Thanks  

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2 REPLIES 2

VM-Jon
Problem sorter

on ‎10-09-2023 14:37

Hi @Coletrain-79 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

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VM-Jon
Problem sorter
In response to VM-Jon

on ‎11-09-2023 16:01

Hi @Coletrain-79 

Thank you once again for reaching out to us here, and thank you for talking by private message. I now understand that this has been resolved for you, if you need anything further, please don’t hesitate to come back to us here. Thank you

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