No Order Confirmation Email

[macson1111]

Hi,

I put through an order to Virgin Media yesterday evening (Monday 18th April) for Broadband Only and have not yet received an order confirmation. Was the order received? And if not, what should I do.

I used the same email as I have used on this Community

How long does it normally take for this to happen.

[Lee_R]

Hi macson1111 thanks for posting and welcome to our community.

I would love to help get you some clarification as to whether or not an account has been set up for you.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi macson1111

Thanks for getting back to my privately.  This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R