Thanks for your advice! This was my assumption, I’m assuming they didn’t book it at all when they spoke to me.
So basically I had phoned up because I had ordered a quick start kit for my new home but when I moved in and the kit was delivered I discovered that the virgin media output in the wall had been cut, just leaving an unviable wire with no connection coming from the NTL box. I phoned up to book an engineer when I saw this so that the wire could be replaced and after being passed around from line to line on the phone with people who confusedly kept asking why I got passed to them (clearly kept getting passed through the wrong departments), I reached a lady on the phone who said she had submitted the form to book an engineer for me and that I should have confirmation within 4 hours. It’s now been 2 days and no confirmation. Hope this makes the situation clear, cheers 🙂
