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shak2
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No Contract Or Account Number Received

Dear Admins,

I have a new VM Broadband only account active x Since 25th May 2020.

I received the confirmatory email and stated regards my installation (self)

Account was activated and everything's been going smoothly.

However, I have noted I am not getting any bills, when I wanted to register to my virgin media, I am unable to as there is NO Account number provided to me????

I am trying to call someone but there is a Covid related message and it just hangs up. 

How Can I get my contract & Account number and checkup everything??

 

Please someone / anyone HELP!!!!!

 

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Anonymous
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Re: No Contract Or Account Number Received

VM are still taking phone calls. best to call early when they first open to having the best chance of getting through.

you should of gotten a welcome email and contract when signing up. This would have the account details on
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shak2
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Re: No Contract Or Account Number Received

Matter Solved after few calls and aiting on hold for 1 Hour then getting disconnected ! 

Eventually a Customer service repreentative kindly sent us the Bill which has the Account Number

What a shambles !

But its all over Now ... 

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