I have recently signed up for virgin media as it has just been installed in my area. I haven't received any confirmation emails or contract emails. I have spoken to the sales advisor in my area and he says that the order has gone through but he is not sure why I haven't had any emails.
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I would like to take a look further into what is happening with your installation, I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can.