Hi All,
I had virgin FTTP installed a couple of weeks ago and happily went from 20mb to 500mb, however my happiness has been short lived as I had various speed fluctuations that were fixed by changing the device that name escapes me to lower the power levels down. I’m still from day 1 getting complete loss of internet connection to the Virgin Hub all devices drop and when I check the Virgin hub it is either in the middle of rebooting itself or a reboot restores connection, albeit the speed is once again all over the place. I’m using the Virgin hub in modem mode only,
I’ve displayed the stats for download and upload below but at the bottom a snapshot of the network log which is full of these kind of errors.
Do I have a faulty bit of equipment or is it something that is not right, Virgin only went live in the street at Christmas.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 411000000 | 1.7 | 38 | 256 qam | 1 |
2 | 419000000 | 1.5 | 40 | 256 qam | 2 |
3 | 427000000 | 1.4 | 40 | 256 qam | 3 |
4 | 435000000 | 1.2 | 38 | 256 qam | 4 |
5 | 443000000 | 1 | 38 | 256 qam | 5 |
6 | 451000000 | 1.5 | 38 | 256 qam | 6 |
7 | 459000000 | 1.7 | 38 | 256 qam | 7 |
8 | 467000000 | 1.5 | 38 | 256 qam | 8 |
9 | 475000000 | 1.7 | 40 | 256 qam | 9 |
10 | 483000000 | 1.9 | 40 | 256 qam | 10 |
11 | 491000000 | 2.2 | 40 | 256 qam | 11 |
12 | 499000000 | 2.2 | 40 | 256 qam | 12 |
13 | 507000000 | 2 | 40 | 256 qam | 13 |
14 | 515000000 | 2.2 | 40 | 256 qam | 14 |
15 | 523000000 | 2.2 | 38 | 256 qam | 15 |
16 | 531000000 | 2.4 | 40 | 256 qam | 16 |
17 | 539000000 | 2.4 | 40 | 256 qam | 17 |
18 | 547000000 | 2.2 | 40 | 256 qam | 18 |
19 | 555000000 | 2.2 | 40 | 256 qam | 19 |
20 | 563000000 | 2 | 40 | 256 qam | 20 |
21 | 571000000 | 2.2 | 40 | 256 qam | 21 |
22 | 579000000 | 2.2 | 40 | 256 qam | 22 |
23 | 587000000 | 2 | 40 | 256 qam | 23 |
24 | 595000000 | 2 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 0 | 0 |
2 | Locked | 40.3 | 5 | 0 |
3 | Locked | 40.3 | 0 | 0 |
4 | Locked | 38.9 | 6 | 0 |
5 | Locked | 38.9 | 4 | 0 |
6 | Locked | 38.9 | 5 | 0 |
7 | Locked | 38.9 | 4 | 0 |
8 | Locked | 38.9 | 11 | 0 |
9 | Locked | 40.3 | 5 | 0 |
10 | Locked | 40.3 | 4 | 0 |
11 | Locked | 40.3 | 6 | 0 |
12 | Locked | 40.3 | 5 | 0 |
13 | Locked | 40.3 | 0 | 0 |
14 | Locked | 40.3 | 5 | 0 |
15 | Locked | 38.9 | 5 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 40.3 | 5 | 0 |
18 | Locked | 40.3 | 5 | 0 |
19 | Locked | 40.3 | 6 | 0 |
20 | Locked | 40.3 | 6 | 0 |
21 | Locked | 40.9 | 5 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 0 | 0 |
24 | Locked | 40.3 | 4 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 51.5 | 5120 | 16 qam | 8 |
2 | 46200142 | 51.2 | 5120 | 16 qam | 7 |
3 | 60300000 | 52 | 5120 | 16 qam | 5 |
4 | 53700000 | 52 | 5120 | 16 qam | 6 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
21/01/2021 13:13:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=ac:f8:;CMTS-MAC=00:;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 13:11:58 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:f8;CMTS-MAC=00:;CM-QOS=1.1;CM-VER=3.0; |