Virgin Media Community

[Jaacs]

Hi All,  

I had virgin FTTP installed a couple of weeks ago and happily went from 20mb to 500mb,  however my happiness has been short lived as I had various speed fluctuations that were fixed by changing the device that name escapes me to lower the power levels down. I’m still from day 1 getting complete loss of internet connection to the Virgin Hub all devices drop and when I check the Virgin hub it is either in the middle of rebooting itself or a reboot restores connection,  albeit the speed is once again all over the place.  I’m using the Virgin hub in modem mode only,  

I’ve displayed the stats for download and upload below but at the bottom a snapshot of the network log which is full of these kind of errors.  

Do I have a faulty bit of equipment or is it something that is not right,  Virgin only went live in the street at Christmas.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	1.7	38	256 qam	1
2	419000000	1.5	40	256 qam	2
3	427000000	1.4	40	256 qam	3
4	435000000	1.2	38	256 qam	4
5	443000000	1	38	256 qam	5
6	451000000	1.5	38	256 qam	6
7	459000000	1.7	38	256 qam	7
8	467000000	1.5	38	256 qam	8
9	475000000	1.7	40	256 qam	9
10	483000000	1.9	40	256 qam	10
11	491000000	2.2	40	256 qam	11
12	499000000	2.2	40	256 qam	12
13	507000000	2	40	256 qam	13
14	515000000	2.2	40	256 qam	14
15	523000000	2.2	38	256 qam	15
16	531000000	2.4	40	256 qam	16
17	539000000	2.4	40	256 qam	17
18	547000000	2.2	40	256 qam	18
19	555000000	2.2	40	256 qam	19
20	563000000	2	40	256 qam	20
21	571000000	2.2	40	256 qam	21
22	579000000	2.2	40	256 qam	22
23	587000000	2	40	256 qam	23
24	595000000	2	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	0	0
2	Locked	40.3	5	0
3	Locked	40.3	0	0
4	Locked	38.9	6	0
5	Locked	38.9	4	0
6	Locked	38.9	5	0
7	Locked	38.9	4	0
8	Locked	38.9	11	0
9	Locked	40.3	5	0
10	Locked	40.3	4	0
11	Locked	40.3	6	0
12	Locked	40.3	5	0
13	Locked	40.3	0	0
14	Locked	40.3	5	0
15	Locked	38.9	5	0
16	Locked	40.3	5	0
17	Locked	40.3	5	0
18	Locked	40.3	5	0
19	Locked	40.3	6	0
20	Locked	40.3	6	0
21	Locked	40.9	5	0
22	Locked	40.3	5	0
23	Locked	40.3	0	0
24	Locked	40.3	4	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	51.5	5120	16 qam	8
2	46200142	51.2	5120	16 qam	7
3	60300000	52	5120	16 qam	5
4	53700000	52	5120	16 qam	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

21/01/2021 13:13:0	critical	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:;CMTS-MAC=00:;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 13:11:58	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:f8;CMTS-MAC=00:;CM-QOS=1.1;CM-VER=3.0;

[Tudor]

Your upstream power levels are too high and it should also be on 64 QAM not 16. You need a technician’s visit to rectify, either call customer service, expect a long wait on the phone, or wait until a VM staff member gets to your post which could be a few days.

[Z92]

Your upstream channels don't look terribly good you probably need an engineer to fix them. 

[sayekm]

You have FTTP?

Have Virgin replaced the coaxial cables with fibre to your property  🙂

[Z92]

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@sayekm wrote:

You have FTTP?

Have Virgin replaced the coaxial cables with fibre to your property  🙂

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A lot of people assume Virgin media is FTTP because the marketing and vans all say "Fibre broadband" - it's easy to get confused. Heck, even BT say there VDSL service is fibre 😄 

Half the Virgin cabinets don't even have fibre to them so it's not even FTTC ! But it's good enough so who cares. It's not like your going to get 10gbps provider for residential use. 

[Brava210]

My Son has just had Virgin FTTP fitted with a Massive omnibox to house the converter etc, bit of an eyesore

[Z92]

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@Brava210 wrote:

My Son has just had Virgin FTTP fitted with a Massive omnibox to house the converter etc, bit of an eyesore

---

Yes, you would have thought Virgin by now could do a smaller box which has more of it inside the house, but seemingly they can't trust customer with fibre cabling. Then again, people seem to break the heavy duty coax, so what would they do with fibre 😉 

[Jaacs]

You are right it is coax for the last bit. 

I guess technically the media hype is correct, fibre to the premise, I now have a big brown box with fibre inside stuck on the side of my house, so they delivered the ‘to premise’ just not inside the premise but I would guess that would be FITP (Fibre inside the premise) 😂

One day maybe.....

[apcyberax]

its very unlikey you'd ever get fill fiber. Even if it went into the hub/router. you'd then be using copper from the hub/router to most devices unless you upgrade all your Computers to fiber as well

[Z92]

A friend in London also has FTTP but not Virgin, on the outside is a box larger than Virgin FTTP box, but fibre goes in and an ethernet cable comes from there to inside the house, supports upto 10 gbps apparently! (they have 1 gbps) 

I guess Virgin have to stick with coax as the router and all the TV boxes require coax and having to have separate ones would be a nightmare logistically.