Menu
Reply
Kittyaxes
  • 1
  • 0
  • 0
Joining in
333 Views
Message 1 of 4
Flag for a moderator

Newbie help

  • Ok, so I’m probably being very dense but my ex husband used to deal with all this. 
    My quick start box arrived today … am I supposed to have a virgin connection box already installed? I stupidly thought I could just plug it all in. Any help for a damsel I’m distress would be great fully received. 
Tags (4)
0 Kudos
Reply
carl_pearce
  • 1.42K
  • 91
  • 313
Knows their stuff
328 Views
Message 2 of 4
Flag for a moderator

Re: Newbie help


@Kittyaxes wrote:
  • Ok, so I’m probably being very dense but my ex husband used to deal with all this. 
    My quick start box arrived today … am I supposed to have a virgin connection box already installed? I stupidly thought I could just plug it all in. Any help for a damsel I’m distress would be great fully received. 

You need to look for a brown box on the outside of your home.

This should then lead you to where the internal box, roughly, is located.

It may not be a VM box, could be NTL, etc.

0 Kudos
Reply
-tony-
  • 18.98K
  • 1.44K
  • 3.65K
Alessandro Volta
272 Views
Message 3 of 4
Flag for a moderator

Re: Newbie help

to add to the above

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

____________________

Tony.
Ex VIP
0 Kudos
Reply
Zoie_P
  • 4.86K
  • 203
  • 376
Forum Team
Forum Team
224 Views
Message 4 of 4
Flag for a moderator

Re: Newbie help

Hi Kittyaxes, 

Thank you for your post and I am sorry to hear you are having issues with your quick install, I have managed to locate your account and can see it is active, let us know if you are having any issues and we will do our best to help.

Zoie

0 Kudos
Reply