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Phil26
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Newbie - Missed installation appointment - who do I contact and how?

Virgin confirmed my installation slot for today 08:00 - 13:00. Unfortunately no sight or anything of them so far. Order is still shown on the system. I can't see any phone number or chat to enable me to find out what's going on. Anyone suggest a means of contacting someone in Virgin who can advise whats happening with my installation? Thanks!

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LittleMick73
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Re: Newbie - Missed installation appointment - who do I contact and how?

Hi 0345 454 1111 is the customer service number. Regards Micky
Paulina_Z
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Re: Newbie - Missed installation appointment - who do I contact and how?

Hi @Phil26,

 

Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that your install did not go ahead as expected.

 

In order to speak to our dedicated Pre-Install team, please contact them on 08000521734.

 

We have a vast variety of ways for you to contact us for help or support. I have listed a few below for you:
Call: 150/03454541111
Text: 0753 305 1809
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia

 

Please keep us updated on how your call got on and if you need any further help.

 

Thanks! 🙂
 

Paulina_Z
Forum Team



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