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New vivo box won't connect to internet

Hi.. I've been with virgin a few years but have just added tv. . I've connected the splitter to the wall and followed instructions .. checked connections.. tried using an alternative ethernet cable to connect vivo box to hub.. 

I get the welcome screen  and  starting up screen. And after a while I get no signal and the button on the vivoe box goes white and the process starts all over again.. with the light being a red/Amber colour.. this keeps going on a continuous circle. I've switched off and on checked connections but no joy. My hub is working fine as everything else is connected


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Re: New vivo box won't connect to internet

Do you see any error messages? For example 7400.

Have you activated the Tivo box? If not you may need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team



The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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