Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

New user trouble connecting

Suecarr
Joining in

on ‎06-01-2023 13:43

Hello , Ive got the QuickStart kit and all is connected via your instructions. I’ve tried using the connect app , but it can’t find my hub. Is this step important? My phone line works. The base line on the hub looks more of an amber than white to me . 

0 Kudos
1 REPLY 1

Adduxi
Very Insightful Person
Very Insightful Person

on ‎06-01-2023 16:52

You don't need to use the app.  Once connected you should be able to connect a wifi and/or cabled device and use the Internet.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Top