Hi again @grandadpud
I've had a search and depending on which router you have you may qualify for a free hub upgrade.
According to https://www.virginmedia.com/help/broadband/how-to-upgrade-broadband
Existing Virgin Media customers with a Super Hub 2ac, or older, can easily upgrade to a Hub 3, at no extra cost.
So please try the following
Download the Virgin Media Connect app and connect to the current Hub via 3G or 4G on your phone – without your Virgin WiFi being turned on. It will suggest to upgrade to the Hub 3 and you can collect this free from your local shop. There will be no new contract or price change.
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