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New to Virgin, no Broadband


I have joined virgin a week ago for broadband at my new home.

Yesterday I got an email that there is another account active at my current address but not mine (previous tennent?). They told me to call the callcenter but that is impossible due to Covid.

Can someone please help me establishing broadband. I need it for work urgently.

Thank you!

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Re: New to Virgin, no Broadband


Until the previous tenant cancels the account I am afraid that VM cannot supply you a service as they only allow one account per address, I would contact the landlord or previous tenant to get that resolved.

Or alternatively there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike


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