Until the previous tenant cancels the account I am afraid that VM cannot supply you a service as they only allow one account per address, I would contact the landlord or previous tenant to get that resolved.
Or alternatively there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.
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