I have been sent two new sim cards for my mobile broadband USB dongles, which we have as spares for traveling. As my previous sim cards are working fine and the letter sent with the new sim cards assumes I going to be using them on mobile phones, what do I need to do if anything?
The only issue I can foresee is if the Dongles are locked to the first SIM card that was inserted. Where were the dongles purchased from if they were from VM then you need to fill in this form to get the unlock code - https://www.virginmedia.com/help/unlock-code-request1
If they were purchased elsewhere and are locked then you will need to contact the company to get the unlock code.
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The Sim cards and Dongles are both from Virginmedia. I now have less than 5 days before the old sim cards stop working. I contacted Customer support and they told me the sim cards needed to be activated in a phone. I don't have a phone I can use to this and why should I they are data only sim's no voice contract, just broadband. After waiting for 25mins on the phone for someone to tell me what to do I gave up.
Surprise, surprise another sim card arrived today and guess what, I need to put this in a phone to activate this.
**bleep** VirginMedia what is going on, if this is not sorted in the next few days I will be taking my business elsewhere and writing to VM about the service I didn't get.