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Mrdtb
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New service green flashing power light

New house and new to VM Hub 3

House was already cabled virgin sign-up said we could use the quickstart process.

Used quick start and seemed ok but I'm just getting a persistant green flashing power light (the bar at the bottom) and a steady green WiFi light (the curvy WiFi symbol). Pushed in all the cables and rebooted and reset the hub as advised in the quickstart guide but to no avail. 

Anyone got any suggestions to fix it. If we don't get WiFi soon my kids are gonna start looking for adoptee's! 

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newapollo
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Re: New service green flashing power light

Hi Mrdtb,

You need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Mrdtb
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Re: New service green flashing power light

Hey 

 

Thanks for the reply. I contacted them and they said (eventually) they needed to send out an engineer to fix it. Hey ho. 

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newapollo
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Re: New service green flashing power light

Hi again Mrdtb,

Thanks for the update,

I hope you are very soon up and running.

Stay safe.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali