I’m an existing VM customer and been sent a new Hub 3 router. Followed the installation steps (undone them and redone them just in case), Powered off and on several times BUT whilst laptop and devices are seeing the network nothing is connecting ( including my Virgin Media box). Error message on screen is “we are having trouble connecting you to the internet”. Get same issue on all devices. Have called 08009539500 and activation confirmed via an automated service. Now on hold for 40 minutes to talk to someone as other chats indicate that is what is needed. Got cut off after an hour first time round. I did the original install nearly 3 hours ago. Any suggestions?
Thanks. Called the activation number, they asked me to confirm my post code, acknowledging that I’ve received a quick start kit then confirmed service WAS activated. This was an automated service NOT a human however. I’ve called back selecting the non activation option on the 0800 953 9500 line and have sat in a queue twice now getting cut off after an hour both times.
Just got up ready to call and queue again. Internet is working now so looks like the activation that was confirmed by phone and the installation leaflet indicated would take 30 mins or so has actually taken place overnight. Fingers crossed all is ok now. Hope yours is too.
Just to let you know in case you see others with similar issue that I just got up ready to call and queue again for 8am. Internet is working now so looks like the activation that was confirmed by phone and the installation leaflet indicated would take 30 mins or so has actually taken place overnight. Fingers crossed all is ok now. Unless this was a rare service blip they probably should manage expectations better as I'm glad I tackled this over a weekend and not when I needed the internet for working from home.