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New router causing power to trip out?

Nic22
Joining in

on ‎21-10-2022 09:59

Hi, had a new Hub 3 installed a week ago.  The speeds are exactly as promised (about 10 times faster than our previous supplier).  However the following day the power tripped and had to be turned back on at the fuse board.  This has happened daily (2 or 3 times a day) since.

The router initially was installed upstairs and weve since moved it downstairs to rule out the plug socket which hasnt resolved the situation.

The timing all points towards the router installation -  Any ideas before we call out an electrician?

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

‎21-10-2022 20:56 - edited ‎21-10-2022 21:00

Lets ask VM - check back here for their input.  They are using "refurbished" Hub3's on new installs at times - yours could be one of those and have a fault


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Tudor
Very Insightful Person
Very Insightful Person
In response to jbrennand

on ‎21-10-2022 22:21

Almost certainly it’s not the hub, but the power supply. The hub only uses about 12v DC so it would not trip the mains. Try just plugging in the power supply and remove the cable from the power supply to the hub. Leave for some time and see if the mains trip.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Tom_W1
Forum Team
Forum Team

on ‎23-10-2022 11:04

Hi @Nic22 thanks for your post, although I'm sorry to hear of the concerns you've raised here.

I've ran some checks and it does seem that some of the levels to your Hub are out of specifications. This isn't potentially causing the power tripping out altogether, but it will be contributing to lesser performance and we can arrange a technician for this to get things sorted for you and check things over.

Kindly expect a PM from me to arrive shortly to look into this, and respond directly when you can!
Many thanks

Tom_W
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