Hi Fouldsy,
Thanks for posting on the Community Forums.
Were you able to check your online account to see if the new hub had been ordered?
I've been able to locate your account and can see that there is currently an ongoing SNR outage in your area which will be causing you some issues with your broadband connection. This issue is estimated to be fixed by 28th June.
What was the reason for needing a new hub? If you have been experiencing connection issues, it will be a result of the SNR outage rather than issue with your hub.
Kind regards,
Beth
Beth