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Hwrightoevans
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New power cable

The power cable to my virgin media box is broken and I need a replacement. How do I request one? 

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jbrennand
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Re: New power cable

Quickest way is to call it in as faulty.

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits.

A VM person should pick this up here and respond, but it can take a few days for them to get here.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Robert_P
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Re: New power cable

Hello Hwrightroevans

 

Sorry to hear of the damaged power cable, thanks for raising this via the forums and welcome to the forum.

 

We can see you have spoken to the team since your post, we can see this was discussed and a replacement has been ordered for you.

 

Thanks

 

Rob

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