on 07-04-2022 10:55
Can someone please help ?
posted on here before and just come off phone with an unhelpful and rude customer service agent 😞
my box is missing and the internet is starting to drop out- just need a replacement cover but struggling to find someone to help sort it- thanks.
Answered! Go to Answer
on 11-04-2022 19:12
Hi @SallyG1,
Welcome to our Community Forums and thanks for your post.
I am sorry to see your omnibox is damaged and apologise for the poor service received over the phone's. It is certainly not the level of service we aim to provide.
I can see my colleague Nathan has already picked this up and arranged for a tech to come out and get the cover repaired/replaced.
Keep us posted 🙂
on 07-04-2022 11:21
If you wait here a day or two a VM Mod will pick this up and arrange a technician to fix this.
The cables are quite weather resistance and unless they are badly corroded, should not affect your circuit.
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on 11-04-2022 19:12
Hi @SallyG1,
Welcome to our Community Forums and thanks for your post.
I am sorry to see your omnibox is damaged and apologise for the poor service received over the phone's. It is certainly not the level of service we aim to provide.
I can see my colleague Nathan has already picked this up and arranged for a tech to come out and get the cover repaired/replaced.
Keep us posted 🙂