Virgin Media Community

[SallyG1]

 

Can someone please help ?

posted on here before and just come off phone with an unhelpful and rude customer service agent 😞

my box is missing and the internet is starting to drop out- just need a replacement cover but struggling to find someone to help sort it- thanks.

[Adduxi]

If you wait here a day or two a VM Mod will pick this up and arrange a technician to fix this.

The cables are quite weather resistance and unless they are badly corroded, should not affect your circuit. 

[Ayisha_B · Accepted solution]

Hi @SallyG1,

Welcome to our Community Forums and thanks for your post. 

I am sorry to see your omnibox is damaged and apologise for the poor service received over the phone's. It is certainly not the level of service we aim to provide. 

I can see my colleague Nathan has already picked this up and arranged for a tech to come out and get the cover repaired/replaced. 

Keep us posted 🙂