New order not arrived

[James2402]

Hi

I ordered an internet only package on 15/2, with a delivery date of 18/2, but it has not yet arrived (and not contact to say delivery has been attempted)

I have received a contract summary sheet and a contract information sheet

I am unable to speak to anyone (I have searched through the help pages and tried phoning) because I do not have an account number or area reference, but I want to determine that my hub is going to be delivered, and when

Any advice or anyone at virgin that can help track my delivery?

[VM-Jon]

Hi @James2402 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon